FAQ

All available products show real-time stock status directly on the product page.
If an item is unavailable, you can request a restock notification and we’ll alert you as soon as it’s back.

We offer both OEM and high-quality aftermarket parts.
Each product clearly specifies its type so you can choose based on your budget, performance needs, and warranty preference.

Yes. If you cannot find a specific part, contact our team with the details.
We can source specialized or hard-to-find equipment parts through our supplier network.

Most products include a manufacturer warranty, depending on the brand and category.
Warranty details are provided on the product page or upon request.

Yes. We offer expedited and next-day delivery on eligible items.
Orders must be placed before the daily cutoff time to qualify.

Large or heavy items are shipped via freight.
We arrange proper handling, including palletization, liftgate service, or special delivery requirements where needed.

We ship nationwide and can arrange international delivery.
Shipping options and costs are calculated at checkout or confirmed for freight orders.

Delivery time depends on your location and shipping method:

• Standard shipping: 2–5 business days
• Express shipping: Next-day (where available)
• Freight deliveries: Scheduled based on logistics

Yes. Once your order is shipped, you will receive a tracking number via email.
You can also track your order directly from your account dashboard.

Inspect your order upon delivery.
If there is any issue:

• Contact us within 48 hours
• Provide photos and order details

We will arrange a replacement or resolution as quickly as possible.

Returns are accepted for unused items in original condition within a specified period.
Some heavy or special-order items may be subject to restocking or return shipping fees.

Yes. Our team can assist with:

• Product selection
• Compatibility questions
• Installation guidance

We are about to launch our own E-Gift Cards – so will update you once this is live on the website. They are a great idea for birthdays, anniversaries and Christmas. Once up and running you’ll be able to choose the value and send direct to the recipient of your choice. You can choose a design, a personal message and we will issue a unique code which can be entered at check-out and redeemed against the value of their order. E-Gift Cards can be redeemed against all items. If they do not spend the total value, we will keep the remaining balance in their account for them to use on another occasion. Please note that E-Gift Cards will expire after 1 year of issue.

We recommend confirming your machine model and specifications before ordering.
Our team can help verify compatibility to avoid errors.

Yes. We support bulk purchasing and business clients.
Contact us for custom pricing and logistics planning.

We can arrange international shipping.
Customers are responsible for any import duties and taxes, but we provide all necessary documentation.

We focus on:

• Reliable, tested equipment parts
• Fast and flexible delivery options
• Expert support for heavy equipment needs

We don’t just sell parts — we provide dependable solutions.